Guardio is a Tel Aviv based Cyber Security startup, developing a browser and cloud protection tool for consumers (B2C).
We're looking for a Customer Support Team Leader that aims to solve users' issues while leaving a big smile on their face.
- Provide our customers with high quality, personalized support
- Build, lead and guide an international support team
- Investigate customer and security issues to identify bugs and opportunities and communicate these incidents internally
- Provide feedback to the rest of the team and offer new features or improvements to increase customer retention metrics
- Track KPI's and report them on a weekly basis
Who we are looking for
- Minimum two-years experience in a similar position
- Native English speaker with exceptional reading and writing skills
- Zendesk experience or similar
- A real problem solver
- Strong technical and problem-solving skills
- A lead by example leader