Guardio is a Tel Aviv based Cyber Security startup, developing a browser and cloud protection tool for consumers (B2C).

We're looking for a Customer Support Team Leader that aims to solve users' issues while leaving a big smile on their face.

You will

  • Provide our customers with high quality, personalized support
  • Build, lead and guide an international support team
  • Investigate customer and security issues to identify bugs and opportunities and communicate these incidents internally
  • Provide feedback to the rest of the team and offer new features or improvements to increase customer retention metrics
  • Track KPI's and report them on a weekly basis

Who we are looking for

  • Minimum two-years experience in a similar position
  • Native English speaker with exceptional reading and writing skills
  • Zendesk experience or similar
  • A real problem solver
  • Strong technical and problem-solving skills
  • A lead by example leader