Guardio is a Cyber Security startup, developing tools and products to combat modern web and browser threats, stepping in where traditional protections fail. We offer a subscription-based browser extension that protects over 500k users from malvertising, phishing, scams, malicious extensions, and other web-based threats.

Our team blends deep Cyber Security expertise, product, and performance marketing to bring cyber protection to as many individuals and organizations as possible, all while providing a private and friendly user experience.

We are seeking a serious and independent Customer Care Specialist to join Guardio's Customer Support team, working closely with R&D, Marketing, and Product groups.
Office is located in Tel Aviv but work can be done from home 75% of the time. Availability for 4-5 shifts per week (including a weekend shift)

You will:

  • Communicate with Guardio users on a daily basis, mainly using written channels such as tickets
  • Work to improve the quality of our support
  • Make sure to follow our SLA procedures
  • Monitor refunds, chargebacks and disputes
  • Represent the user voice within the company and participate in projects to analyze user behavior
  • Be part of a fast-growing team

Who we are looking for:

  • A native English speaker, proficient in communicating both in writing and verbally.
  • Availability for 4-5 shifts per week (including a weekend shift) 12:00-18:00 / 18:00-24:00
  • Strong empathy and joy in helping others.
  • Customer-oriented, ability to assure customer engagement by managing support queries.
  • Strong analytical and troubleshooting capabilities + tech-savvy.
  • Self driven and motivated + ability to work independently.
  • All around player.
  • Previous work experience in customer service or technical support is a huge advantage!